Community Standards

Nextdoorly works because neighbours and local businesses trust each other. These Community Standards apply to everyone who uses the Platform.

1. Be honest and respectful

• Use your real name and accurate information
• Describe your items truthfully, including faults and limitations
• Communicate respectfully — no harassment, hate speech, threats or discrimination
• Honour the bookings you accept

2. Be safe

• Only list items that are safe to use and in good working order
• Provide instructions and safety equipment where appropriate
• Renters: follow instructions, use the right safety gear and don't use items beyond your skill
• Meet in safe, public locations where possible

3. Prohibited items

You must not list, rent or transport via the Platform:

• Firearms, ammunition, knives or any offensive weapon
• Explosives, fireworks, hazardous chemicals or radioactive material
• Controlled drugs, prescription medicines or drug paraphernalia
• Counterfeit, stolen or recalled goods
• Items requiring a licence or registration that the Owner does not hold (e.g. certain power tools, road vehicles, vehicles requiring tax/insurance/MOT)
• Items that cannot legally be sold, lent or used by the intended Renter (e.g. age-restricted equipment for someone under the legal age)
• Live animals
• Tobacco, vapes or alcohol
• Adult or sexually explicit items
• Anything that infringes intellectual-property rights
• Anything otherwise illegal under UK law

4. No platform-bypass or fraud

• Do not arrange payments outside the Platform to avoid fees
• Do not create fake accounts, fake listings, fake reviews or manipulate ratings
• Do not use the Platform for money laundering, scams or other unlawful purposes

5. Reporting

If you see a listing, message or behaviour that breaches these Standards, email hiya@nextdoorly.co.uk with details and screenshots where possible. Reports involving immediate risk to safety should also be made to the police on 999 (or 101 for non-emergencies).

6. Enforcement

Depending on the nature and severity of the breach, we may:

• Issue a warning
• Remove a listing, message or review
• Restrict account features
• Suspend or permanently ban the account
• Cancel current bookings without compensation to the breaching party
• Report to law-enforcement or regulators where appropriate

Decisions are at our reasonable discretion. We may take action without notice where necessary to protect users or the Platform.