Terms & Conditions

Version 2026-05-22

These Terms & Conditions ("Terms") govern your use of the Nextdoorly website, mobile app and related services (the "Platform"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Contracting party

"Nextdoorly" is a trading name of Adeyosola Ilori, a sole trader based in the United Kingdom. The contracting party for these Terms is Adeyosola Ilori trading as Nextdoorly. Contact: hiya@nextdoorly.co.uk. Not VAT registered.

2. Eligibility

In plain English: You must be 18+ and able to enter contracts.

You must be at least 18 years old and legally able to enter into a binding contract under the laws of England and Wales. By using the Platform you confirm that you meet these requirements.

3. The role of Nextdoorly

In plain English: We're the venue, not the renter or the owner. The actual rental contract is between the two users.

Nextdoorly is a marketplace that connects people who want to rent out items ("Owners") with people who want to borrow them ("Renters"). We are not a party to any rental transaction between users. We do not own, inspect, deliver, insure, manage or take possession of any item listed. Each rental is a direct contract between the Owner and the Renter, governed additionally by our Rental Agreement.

4. Your account

In plain English: Use real details, keep your password safe, don't share your account.

• You must provide accurate, current information and keep it up to date
• You are responsible for activity on your account and for keeping your password secure
• You may not transfer your account or share login details
• We may suspend or terminate accounts that violate these Terms or our Community Standards

5. Identity verification

In plain English: Renters must verify their identity before their first booking. Owners verify through Stripe Connect during onboarding.

Renters: Before you can complete your first booking, you must pass an identity verification check (document and selfie) via our payment provider. This helps owners trust who is borrowing their items. The check is quick, secure and your documents are not stored by Nextdoorly.

Owners: To receive payouts you must complete Stripe Connect Express onboarding, which includes its own know-your-customer (KYC) checks. You do not need a separate identity check to list items.

6. Listings and bookings

In plain English: Owners describe items honestly; renters use them safely and return them on time.

• Owners are responsible for the accuracy, legality and condition of items they list
• Renters are responsible for using items safely and returning them on time and in agreed condition
• Both parties must comply with our Community Standards, including the prohibited-items list
• Bookings are confirmed when both parties agree and any required payment is processed

7. Fees and payments

In plain English: Renters pay no service fee. Owners pay 12.5% commission on each completed booking. Full breakdown on our Pricing & Fees page.

Nextdoorly charges no service fee to renters and a 12.5% commission to owners on the rental price of each completed booking. Delivery fees are passed through in full and are not subject to commission. Deposit guarantees are not charged upfront and are not subject to commission. All applicable charges are shown clearly before you confirm a booking. Payments are processed by third-party payment providers; you authorise us and our providers to charge the payment method you supply. We may update our fees from time to time as set out on the Pricing & Fees page; changes apply only to bookings made after the change takes effect. Refunds are governed by our Cancellation & Refunds Policy.

8. Prohibited use

In plain English: No illegal items, no fraud, no bypassing the platform, no scraping or abuse.

You must not:

• List or rent any item prohibited under our Community Standards or by law (including weapons, regulated, hazardous or licensed items)
• Use the Platform for fraud, money laundering or any unlawful activity
• Bypass our booking or messaging systems to avoid fees
• Scrape, copy or reverse engineer the Platform
• Upload malicious code, harass other users or impersonate any person

9. User content

In plain English: You own what you upload, but we get permission to display it on the Platform.

You retain ownership of content you upload (listings, photos, reviews, messages). You grant Nextdoorly a worldwide, non-exclusive, royalty-free licence to host, display and distribute that content as needed to operate and promote the Platform. You confirm you have the right to upload it and that it does not infringe third-party rights.

10. Disclaimers

In plain English: We don't guarantee items or other users — use the Platform at your own risk.

The Platform is provided "as is". To the fullest extent permitted by law, we make no warranties about the Platform, the conduct of users, or the quality, safety or legality of any item listed or rented. Use of the Platform is at your own risk.

11. Limitation of liability

In plain English: If we owe you compensation, it is capped at the greater of £100 or what you paid us in the previous 12 months. This does not limit anything we cannot legally limit (like injury caused by our negligence, or fraud).

Subject to the paragraph below, our total aggregate liability to you arising out of or in connection with the Platform, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the greater of (a) £100 (one hundred pounds sterling) or (b) the total fees you paid to Nextdoorly in the 12 months immediately before the event giving rise to the claim, regardless of the number or nature of claims in any rolling 12-month period.

We are not liable for: (a) loss of profit, revenue, business, goodwill or data; (b) indirect or consequential loss; (c) the acts, omissions, conduct or content of any user; (d) damage, loss or theft of any item rented through the Platform; (e) personal injury or property damage caused by an item or by another user.

Nothing in these Terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by sections 9 to 11 of the Consumer Rights Act 2015; or any other liability that cannot be limited or excluded under English law.

12. Indemnity

In plain English: If your breach of these Terms or unlawful use of the Platform causes us a loss, you cover it.

You agree to indemnify and hold Nextdoorly harmless from any claim, loss, liability or reasonable expense (including reasonable legal fees) to the extent caused by your breach of these Terms, your unlawful use of the Platform, or your infringement of any third-party right. This indemnity does not apply to losses caused by our own negligence or wilful misconduct.

13. Suspension and termination

In plain English: We can pause or close accounts that break the rules. You can close yours any time.

We may suspend or terminate your access to the Platform at any time, with or without notice, including (without limitation) if we reasonably believe you have breached these Terms, our policies or any law, or to protect other users or the Platform. You may close your account at any time by contacting us.

14. Changes to the Platform and these Terms

In plain English: We can update these Terms; material changes will be flagged. Continued use means you accept them.

We may update the Platform or these Terms at any time. Material changes will be notified via the Platform or by email. Continued use after changes means you accept the updated Terms. The current version identifier appears at the top of this page.

15. Governing law and jurisdiction

In plain English: English law applies. UK consumer protections still apply locally.

These Terms and any dispute arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in another part of the UK may bring proceedings in their local courts where required by law.

16. Severance, waiver and entire agreement

In plain English: If one part is unenforceable, the rest still applies. Not enforcing a right once doesn't waive it.

• Severance: If any provision (or part of a provision) of these Terms is found by any court or competent authority to be invalid, unenforceable or illegal, the other provisions shall remain in force. If any invalid, unenforceable or illegal provision would be valid, enforceable or legal if some part of it were deleted, the provision shall apply with whatever modification is necessary to give effect to the commercial intention of the parties.
• No waiver: No failure or delay by either party to exercise any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
• Assignment: You may not assign your rights without our consent; we may assign ours to a successor in connection with a sale, merger or restructure.
• Entire agreement: These Terms, together with our linked policies (Privacy, Cookies, Rental Agreement, Cancellation & Refunds, Community Standards), constitute the entire agreement between you and us in relation to their subject matter and supersede any prior understanding.

17. Contact

Questions about these Terms: hiya@nextdoorly.co.uk