Nextdoorly
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Frequently asked questions

Can't find what you're looking for? Email hiya@nextdoorly.co.uk.

Trust & safety

What happens if my item is damaged or not returned?+

Every booking includes a deposit guarantee set by you (we suggest 2× the daily rate). The renter's card is authorised as a guarantee — nothing is taken upfront. If the item comes back in agreed condition, nothing is ever charged.

If something goes wrong:

  1. Photograph the damage and message the renter through Nextdoorly within 24 hours of return.
  2. Try to agree a fair repair / replacement cost.
  3. If you can't agree, email hiya@nextdoorly.co.uk with the photos and chat history. We'll review the claim and, if approved, charge the renter's saved payment method for the claim amount.
  4. For losses above the deposit, you can pursue the renter directly — their verified contact details are shared with you for that purpose. See the Rental Agreement.

Nextdoorly is a marketplace, not an insurer. We don't currently offer separate damage insurance — the deposit guarantee is your primary cover, which is why we recommend setting it generously.

How do you verify renters?+
Before completing their first booking, every renter must pass an identity check via Stripe Identity (government ID + selfie). Once verified, they show an ID-verified badge on their profile. You can also see their booking history and reviews before accepting a request.
Can I decline a booking request?+
Yes. You're never obliged to accept. If a request feels off — vague messages, no profile photo, item misuse — just decline. No penalty.
What if the renter is late returning my item?+
Message them first through the booking chat. If they go silent for more than 24 hours past the agreed return date, email us and we'll help recover the item or the deposit.

Pricing & payments

How much does Nextdoorly charge?+
Owners pay a flat 12.5% commission on the rental price. Renters pay nothing extra. Full breakdown on the Pricing & fees page.
How should I price my item?+
When you list, we show suggested price ranges by category based on what similar items rent for. You can match, go lower to win bookings, or charge more if your item is premium.
When do I get paid?+
Payouts are sent to your nominated bank account within 3 working days after the rental ends and you confirm the item came back safely.

Listing & renting

Is it free to list an item?+
Yes, listing is completely free. You only pay commission (12.5%) when an item actually rents.
Do I have to offer delivery?+
No. Pickup is the default for neighbour listings. Local businesses can optionally offer delivery for a fee.
Can I cancel a booking?+
Yes — see the Cancellation & refunds policy for the rules and any fees.
What can't I list?+
No weapons, restricted electricals, anything illegal or unsafe. See Community Standards for the full list.