Privacy Policy — Nextdoorly

Welcome to Nextdoorly ("we," "our," "us"). We operate a peer-to-peer marketplace platform that allows users to list, rent, borrow and manage equipment and tools. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use our website, mobile application and related services (collectively, the "Platform").

By using the Platform, you agree to the practices described here. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

The data controller is Nextdoorly. You can contact us at hiya@nextdoorly.co.uk.

2. Information we collect

You provide directly

Account details: name, email, password, profile photo
Listing details: item descriptions, photos, pricing, availability, location area
Booking details: rental dates, messages between users, agreed terms
Payment information (processed by our payment partners — we do not store full card numbers)
Verification information (phone, email, business details where applicable)
Anything you send to support or post in messages

Collected automatically

Device data: IP address, browser type, operating system
Usage data: pages visited, actions taken, timestamps
Cookies and similar technologies (see our Cookie Policy)

From third parties

Authentication providers (e.g. Google sign-in)
Payment processors (transaction confirmations, refund status)
Fraud-prevention and identity-verification providers

3. Lawful basis for processing

Contract — to provide the Platform and process your bookings
Legitimate interests — to operate, secure and improve the Platform, prevent fraud, and protect our users
Consent — for non-essential cookies and marketing communications (where applicable)
Legal obligation — to comply with UK law, tax obligations, and lawful requests from authorities

4. How we use your information

To create and manage your account
To facilitate bookings, payments and communication between users
To provide customer support and respond to disputes
To send service-related notifications (booking updates, security alerts)
To detect and prevent fraud, abuse and policy violations
To improve the Platform and develop new features
To comply with legal obligations

5. Sharing your information

We share personal data only where necessary:

Other users — to enable bookings (e.g. owner sees a renter's name and area; renter sees the owner's listing details)
Service providers — hosting, payment processing, email delivery, analytics, fraud prevention (under written contracts)
Legal authorities — where required by law, court order or to protect the rights, safety and property of users or the public
In a business transfer — if Nextdoorly is sold or merged

We never sell your personal data.

6. International transfers

Some of our service providers are based outside the UK. Where data is transferred internationally we rely on appropriate safeguards such as the UK International Data Transfer Agreement or equivalent UK-approved mechanisms.

7. Retention

We keep personal data only as long as necessary for the purposes set out above, or as required by law (typically up to 6 years for transactional and tax records). Account data is deleted or anonymised within a reasonable period after account closure, unless we are required to retain it.

8. Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request erasure ("right to be forgotten")
Restrict or object to processing
Receive your data in a portable format
Withdraw consent at any time (where processing is based on consent)

To exercise any right, email hiya@nextdoorly.co.uk. We will respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We use technical and organisational measures including encryption in transit, access controls and database row-level security to protect your data. No system is 100% secure; please use a strong, unique password and notify us immediately of any unauthorised access.

10. Children

The Platform is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us data, contact us and we will delete it.

11. Changes to this policy

We may update this Policy from time to time. Material changes will be communicated via the Platform or by email. Continued use after changes means you accept the updated Policy.

12. Contact

Email: hiya@nextdoorly.co.uk